Special Return policy for Ready to Ship Dolls
Due to the nature of our products, we usually don’t accept return. However, since we have high confidence on our Ready To Ship dolls, we offer a special return policy.
- If you are not happy with what you have received, you can contact us within 24 hours upon receiving your doll to initial a return request.
- The doll, including the package, must be in the original condition. i.e. never been used, damaged, contaminated (Photo verification may require).
- We will take 15% restocking fee from the refund.
- The return shipping is at buyer’s cost.
- The policy only apply to the “ready-to-ship” dolls shipped from the US warehouse. Not include accessories and other customized products.
- For additional support issue, please feel free to contact our support.
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Height: 155cm/5’1
Measurements: 27” x 22” x 33”
Package: 58” x 16” x 11”
Net/Gross weight: 64lbs / 73lbs
Other: Standing feet and extra free wig included
Shipping Notes:
- The doll will be shipped from the south CA warehouse by UPS or FedEx usually within 24-48 hours after we receive the order
- For Canadian customers, there will be a shipping surcharge to cover the extra shipping cost (invoiced separately)
- Canadian customers may or may not need to pay C.O.D import tax depending on the Canadian customs. Usually, it’s 50 – 100 CAD if you are required to pay for it. You can simply pay it online.
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